Got a call last night around 7:30pm. Yes, on a Sunday evening at the end of a holiday weekend. I happened to have my phone with me and had worked yesterday so no big deal, I answered it.
The caller said he’d been trying to locate a particular Charlotte home for sale and it wasn’t where the map had indicated. He gave me the address and I explained that was not a listing of mine but I could look into it and see what information I could find.
Told him I’d check and call him back. During this exchange he said he didn’t have an agent and was going out on his own checking out homes for sale in the Charlotte area – I never really got a solid answer as to whether he was cruising around Charlotte in the dark trying to locate homes but hey if that’s his plan I hope he’s having fun.
Called this “gentleman” back in less than 4 minutes (just wait, that apparently wasn’t good enough) and explained the home in question was in a new construction community near the University area of Charlotte.
At this point it became crystal clear that he wasn’t really interested in or concerned with information about this home for sale in Charlotte….the real reason he’d called me (at 7:30pm on a Sunday night at the end of a holiday weekend) was to tell me ALL about how wrong “my” information was on the map.
Turns out the listing he’d called about is indeed indexing incorrectly on my IDX site’s map – it’s reading as Rd instead of St in a different part of town. Why? I have no idea, but I’ve contacted my IDX provider about the issue so thanks to my Sunday night caller for bringing it to my attention. (The issue turned out to be related to the new street status and in less than a half hour was remedied by my IDX staff – they’re awesome!)
The thing is, this person was intent on behaving disrespectfully, wasn’t at all interested in the fact that I responded to his first call and called him BACK in 4 minutes with more information…..he apparently called to be rude.
So you really can’t please everyone and honestly I’m not about to start trying. I just don’t have any room in my schedule for inconsiderate and disrespectful behavior.
My clients are awesome, they absolutely ROCK. All of them. And the one thing they all have in common – we work together and communicate based on respect. In my book there’s no other foundation for a client relationship.
I’m a Charlotte NC real estate professional not a 24/7 hotline. That said….if you have a question or concern and are genuinely interested in more information or just need some help clarifying something you’ve seen online, give me a call and I’ll do what I can to help 🙂
The content of this blog is the original content of Diane McDermott, NC Residential Real Estate Broker in Charlotte NC’s real estate market serving neighborhoods in Charlotte NC